April 2, 2020

To our cherished patients,

As we all continue to navigate through the many unique and unprecedented challenges posed by the worldwide novel coronavirus (COVID-19) pandemic, along with other changing health situations, we would like to share an update on how we at Allied Pain and Spine Institute (APSI) are responding. As always, the safety and health of our community—patients and staff alike—continues to be our top priority.

First and foremost, we would like to reassure our patients of our commitment to keeping you, your family and our staff safe. All of us here at APSI extend our heartfelt wishes that you and your families are as well as can be expected during this national emergency.

As a distinguished health care facility, Infection Control has been and will always be a top priority for us. During this evolving time, we are continually monitoring the guidelines and recommendations of the CDC – along with other federal, state, and local authorities – regarding infection control, and implementing their policies and protocols as they become available.

With that in mind, and in observance the updated shelter-at-home directive provided by Santa Clara County and surrounding county governments that went into effect on March 31, 2020 at 11:59 PM, we will diligently do our part to maintain social distancing and “flatten the curve” of spread of this disease.

What this means for our patients:
APSI remains open to serve our patients’ needs! According to the Santa Clara County Public Health Department, as an essential business, medical providers’ offices are “encouraged to remain open. Under the Order, all medical services, including routine and preventive care, are considered essential. This includes, but is not limited to, mental health services, immunizations, well-woman exams, dental cleanings, allergy shots, eye exams, physical therapy, and surgeries. Preventive care should not be deferred.”
As you know, many office visits involve exams or procedures that must be done in person; however, we are strongly encouraging all patients and providers to conduct appointments remotely via phone or telemedicine when it is appropriate and feasible to do so. For all scheduled and to-be-scheduled office visits (including new consultations), we will provide you the preferred option to schedule your visit via a tele-health encounter, which includes a live real-time video interface with the health care provider. If you feel your symptoms are severe or urgent enough to require and in-person evaluation and/or treatment, we will gladly set that up as well in the safest way possible to maintain the mandates outlined in the County Order. This includes procedures performed at our outpatient surgery center, which will be re-opened beginning Thursday April 9th.
As part of these mandates, our offices have outlined and implemented a “Social Distancing Protocol” that is to be strictly adhered to at all times, by patients, providers, and staff alike. A full copy of this Social Distancing Protocol will be posted at the entrance of each of our facilities. Some of the key details of this protocol are outlined below:

  1. We will be limiting the number of people who can enter into our facilities at any one time to ensure that people in each facility can easily maintain a minimum six-foot distance from one another at all times, except as required to complete the Essential Business activity of providing direct health care services (in other words, your family/friend/ride will be asked to wait outside/in their vehicle for the duration of your visit unless it is absolutely necessary for someone to be present with you during the visit);
  2. Wherever lines may form at our facilities, we are marking six-foot increments at a minimum, establishing where individuals should stand to maintain adequate social distancing;
  3. We will have on site hand sanitizer, soap and water, or effective disinfectant at or near the entrance of the facility and in other appropriate areas for use by our patients and staff, and in locations where there is high-frequency patient and/or staff interaction (e.g. check-in/check-out desk);
  4. Providing for contactless payment systems or, if not feasible to do so, the providing for disinfecting all payment portals, pens, and styluses after each use;
  5. We will continue to regularly disinfect all high-touch surfaces in both common and private areas; and
  6. We will have signs posted at the entrance of our facilities informing all patients and staff that they should:
    • avoid entering the facility if they:
      • Have a fever (100.0° F or greater)
      • Have any signs & symptoms of a respiratory illness (sore/dry throat, cough, runny nose, sneezing, congestion, fever, chills, sweats)
      • Have traveled outside the US in the last 30 days including cruises,
      • Have traveled on a commercial flight in the last 30 days.
      • Have been in contact with anyone who has been diagnosed with COVID-19 or is a Patient Under Investigation (PUI) for COVID-19
    • maintain a minimum six-foot distance from one another;
    • sneeze and cough into one’s elbow or tissue, and immediately wash/disinfect hands after such event;
    • not shake hands or engage in any unnecessary physical contact except as necessary to conduct appropriate medical care **Additional social distancing measures being implemented are as per the Centers for Disease Control and Prevention’s guidance at: https://www.cdc.gov/coronavirus/2019-ncov/community/guidance-business-response.html).

APSI and Trinity Surgery Center are committed to providing the best care possible in the safest environment we can, and to the best of our abilities, we will continue to be here to serve you during this challenging and ever-changing time.

The Providers and Staff of APSI

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